Refund and Returns Policy
Last Updated: October 6, 2025
At Syaggo, we take great pride in the quality and craftsmanship of our original leather products. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward return process.
1. Return Window
You have [14] calendar days from the date you receive your item to initiate a return. Any return requests initiated after this period will not be eligible for a refund or exchange.
2. Eligibility for a Return
To be eligible for a return, your item must meet the following criteria:
-
It must be unused, unworn, and in the same pristine condition that you received it.
-
It must be in its original packaging, with all original tags and labels attached.
-
Proof of purchase (such as the order number or receipt) is required.
Items that are returned with signs of wear, damage, or alterations will not be accepted for a return or exchange.
3. How to Initiate a Return
Returning an item is simple. Please follow these steps:
-
Step 1: Contact Us: Send an email to our customer support team at support@syaggo.com within the [14]-day return window. Please include your order number and a brief reason for the return (e.g., damaged item, wrong product, change of mind). For damaged items, please attach photos.
-
Step 2: Receive Instructions: Our team will review your request and provide you with detailed instructions on how to proceed, including the return shipping address.
-
Step 3: Ship the Item: Securely package the item in its original packaging and send it back to us according to the instructions provided.
4. Refunds, Exchanges, and Store Credit
Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your return.
If your return is approved, you will have the following options:
-
Full Refund: We will process a full refund to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your card issuer’s policies.
-
Exchange: You can exchange the item for a different product of equal value. If the new item has a different price, we will coordinate the price adjustment with you.
-
Store Credit: We can issue the refund amount as a store credit, which you can use for a future purchase on syaggo.com.
5. Return Shipping Costs
-
For Damaged, Defective, or Incorrect Items: If you are returning an item because it was delivered damaged, defective, or was not the item you ordered, Syaggo will cover the full cost of return shipping. We will provide you with a pre-paid shipping label.
-
For Other Reasons (e.g., Change of Mind): If you are returning an item for any other reason, you will be responsible for paying your own return shipping costs. Shipping costs are non-refundable.
6. Damaged or Incorrect Items
Please inspect your order immediately upon receipt. If you believe you have received a damaged, defective, or incorrect item, please contact us at support@syaggo.com within 48 hours of delivery. Please include your order number and clear photos of the issue so we can resolve it for you promptly.
7. Non-Returnable Items
Certain types of items cannot be returned, including:
-
Gift cards.
-
Items marked as “Final Sale.”
-
Personalized or custom-made items.
8. Questions
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at support@syaggo.com. We are happy to assist you.